Issue: How to ensure payment security? How to reach a consensus on payment and credit between both parties?
Answer: To ensure transaction security, we commonly use international payment methods such as T/T (Telegraphic Transfer) and L/C (Letter of Credit). If you have concerns about credit risk, we can offer credit insurance or use a third-party escrow account to ensure the security of funds. We require a partial deposit before production begins, with the remaining balance to be paid prior to shipment.

Issue: How to ensure furniture products are not damaged during transportation? How to choose a suitable logistics company?
Answer: We cooperate with multiple international logistics companies to ensure your goods are delivered safely and on time. During transportation, we use robust packaging materials to prevent any damage to the furniture. If you need customized shipping arrangements or have special requirements, we can adjust according to your needs.

Issue: Different countries have varying import tariffs and tax regulations. How to avoid these issues?
Answer: We will provide you with detailed customs documentation and the required certificates according to the import regulations of your country. For tariffs and tax issues, we recommend that you familiarize yourself with the local import policies in advance. If you need assistance, we can help you with the customs clearance process to ensure smooth customs passage.

Issue: Different countries and regions have different cultural backgrounds and business practices. How to avoid misunderstandings caused by cultural differences?
Answer: We highly value communication with our customers. All of our staff undergo professional cross-cultural training and are fluent in English to communicate with you effectively. If you have any questions or need further clarification, we will do our best to assist you, ensuring smooth communication and preventing misunderstandings.

Issue: How to ensure timely delivery? How to handle order delays or production schedule issues?
Answer: We commit to delivering your orders on time according to the agreed delivery schedule. After placing an order, we will provide you with detailed production progress and an estimated shipping date. If any delays occur during production, we will notify you in advance and provide solutions to ensure timely delivery.

Issue: How to handle after-sales issues? How to address product quality problems or customer complaints?
Answer: We provide comprehensive after-sales service, and any quality issues can be resolved within the specified warranty period. If you encounter any problems during use, please feel free to contact us. We will promptly assist you or arrange for return or replacement processing.

Issue: How to protect the intellectual property of product designs? How to avoid infringement issues?
Answer: Our furniture products comply with relevant design and patent regulations to ensure that we do not infringe on others’ intellectual property. If you require specific designs or customized services, we can tailor products according to your needs, ensuring their uniqueness and alignment with your brand requirements.

Issue: How to deal with price competition in the market? How to set prices to remain competitive?
Answer: We are well aware of the competitive market environment and are committed to providing customers with cost-effective products. Our prices are reasonably based on product quality and market demand, ensuring that you receive high-quality products at competitive prices. If you require bulk orders, we can offer discounted pricing.

Issue: How to ensure that contract terms are fair and binding for both parties? How to resolve cross-border legal disputes?
Answer: We sign clear and standardized contracts with each customer to ensure that both parties’ rights and interests are protected. The contract will outline important terms such as payment methods, delivery times, and after-sales service. In case of any disputes, we are open to resolving them through amicable negotiations, and if necessary, we will resolve issues through legal channels.