Frequently Asked Questions (FAQ)

Welcome to our FAQ page. If you have any questions, please refer to the following answers, which are designed to help you understand our products and services better.

1. What is the quality of your products?

We provide high-quality furniture, all of which undergo strict quality control and meet international quality standards. Our products are certified with various certifications (such as ISO 9001, CE, etc.) to ensure they meet the requirements of different markets.

2. Do you offer customization options?

Yes, we offer both OEM and ODM services. You can customize product colors, sizes, materials, and more. Our design team will work closely with you to ensure the customized products meet your specific needs.

3. What is the minimum order quantity (MOQ)?

Our minimum order quantity (MOQ) is typically 50 pieces. However, the specific quantity may vary depending on the type of product and the customer’s requirements. Please contact our sales team for further details.

4. How can I get product samples?

You can request samples before placing a bulk order. The sample fee and shipping cost are typically borne by the customer. However, the sample cost will be deducted from the total order value once you confirm the order.

5. How do you ensure timely delivery?

We have a well-established production and logistics management system in place to ensure on-time delivery. After confirming your order, we will provide you with a clear delivery timeline and track the entire production and shipping process.

6. What are the shipping costs and methods?

Shipping costs vary depending on the order quantity, product type, and destination country. We offer various shipping methods, including sea freight and air freight. Please contact us for a detailed shipping quote.

7. What payment methods do you accept?

We accept a variety of payment methods, including Telegraphic Transfer (T/T), Letter of Credit (L/C), PayPal, and others. Specific payment methods can be negotiated based on the details of the order.

8. What is your after-sales service like?

We offer a one-year warranty on our products. If you encounter any quality issues during use, we provide repair, return, or replacement services. Please contact our customer service team, and we will resolve the issue promptly.

9. How is your product packaging?

Our furniture products are packaged using standard export packaging to ensure safe delivery. If you require special packaging, such as custom packaging or branding, we can provide those services as well.